FAQS

Welcome to our website! Below are answers to some frequently asked questions that we hope will help you better understand our products and services.
Q 1: How old are the block toys for?
A 1: Our block toys are suitable for children of all ages from toddlers to teenagers. Each product is labeled with the applicable age group so that you can choose the most appropriate product.
Q 2: What kind of block toys do you have?
A 2: We offer a wide range of block toys covering different themes such as creative construction, electric cars, robots, etc. to meet children’s different interests and hobbies.
Q 3: How to buy Block Toys?
A3: You can browse and select your favorite products on our official website, then add them to the shopping cart and complete the payment.
Q4: How do I pay?
A4：We accept many payment methods, including PAYPAL or credit card or other bank cards. When placing an order, you can choose the payment method that suits you best.
Q5: What if there is a problem with the goods received?
A5：If the goods you receive have quality problems or are damaged, you can contact our customer service team to apply for a return or exchange within the scope allowed by the return policy.
Q6: How do I make a return or exchange?
A6：Please refer to our Returns & Exchanges Policy for detailed procedures and requirements for returns and exchanges. If eligible, you can contact our customer service team to apply for a return or exchange.
Q 7: Do the block toys have safety certification?
A 7: Yes, our block toys comply with relevant safety certification standards to ensure product safety and quality. We will indicate the appropriate safety certification information on the product page.
Q 8: Can I buy accessories?
A8: Yes, we offer a wide range of block accessory purchase options so you can expand and enrich your block creations.
Q9: How much space do the block toys need?
A9: Different product lines and sizes require different amounts of space. You can find detailed information about product sizes on each product page to help you choose the right space.
Q10: Do you offer international shipping?
A10: Yes, we offer international delivery. At checkout, you can choose the delivery method and cost that is right for you.
If you have any other questions or concerns, please feel free to contact our customer service team and we will be happy to answer them. Thank you for your interest and support.
DK-block.